Support
Lobbi is made by a small team, and support comes from the people who build it. There is no ticket portal to sign up for and no account needed to reach us.
Email us
Write to us about anything: a bug, a question about setup, billing, a feature you wish existed, or a request about your data. We answer every email within two business days, and usually much sooner.
To help us fix things faster, it's useful if you can include:
- The email address on your Lobbi account
- What you expected to happen, and what happened instead
- The lobby link or lobby name involved, if it's about a specific waiting room
- A screenshot, if something looked wrong on screen
Lobbi for Slack
For help with the Slack app — connecting a channel, buttons not responding, or removing the app — email the same address and mention Slack. The Lobbi for Slack page covers installation, the permission Lobbi requests, and how to disconnect.
If check-in messages stop arriving, the most common cause is that the connected channel was archived or the Lobbi app was removed from the workspace. Reconnecting from Integrations in Lobbi fixes both.
Something looks broken for everyone
If Lobbi appears to be down rather than misbehaving for just you, email us and say so in the subject line. We treat suspected outages ahead of everything else.
Security and privacy requests
To report a suspected security issue, email [email protected] with "Security" in the subject and please don't share the detail publicly until we've replied.
For access, correction, export, or deletion of your data, see Your rights in the Privacy Policy, or just email us and we'll handle it.
Who you're writing to
Messages go straight to the team that builds and runs Lobbi.
Email: [email protected]